Privacy Policy
1. Introduction
Supabet Casino is committed to protecting your privacy and ensuring you have a positive experience on our website and mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, including all associated features and services.
This policy applies to all users accessing Supabet Casino from New Zealand. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Data Controller Information
Supabet Casino operates under the applicable gaming laws of New Zealand. The data controller responsible for your personal information is Supabet Casino, operating in accordance with the Gambling Commission and other relevant regulatory bodies in New Zealand.
For data protection matters, you can reach our team through our website or by contacting our support team, who will direct your inquiry to the appropriate department.
3. What Data We Collect
Personal Information
When you register with Supabet Casino, we collect information necessary to establish and maintain your account, including:
- Full name and date of birth
- Email address and phone number
- Residential address
- Government-issued identification details
- Payment information and banking details
- Account preferences and communication choices
Technical Information
We automatically collect certain technical data when you access Supabet Casino:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Pages visited and time spent on our platform
- Referring website addresses
- Device location data (with your consent)
Gaming Information
To provide our services and comply with regulatory requirements, Supabet Casino records:
- Gaming activity and betting history
- Account balance and transaction records
- Winnings and losses
- Responsible gambling settings and self-exclusion preferences
- Customer support interactions and correspondence
4. How We Use Your Data
Supabet Casino uses the information we collect for the following purposes:
- Account Management: Creating and maintaining your account, processing deposits and withdrawals, and providing customer support
- Legal Compliance: Verifying your identity, age, and residential location to comply with New Zealand gaming regulations and anti-money laundering laws
- Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and other security threats
- Responsible Gambling: Monitoring for signs of problem gambling and implementing self-exclusion and spending limit tools
- Marketing Communications: Sending promotional offers, newsletters, and updates about new games or features (only if you have opted in)
- Service Improvement: Analyzing user behavior to enhance platform functionality, user experience, and gaming offerings
- Regulatory Reporting: Fulfilling obligations to gaming regulators and tax authorities in New Zealand
5. Cookies and Tracking Technologies
Supabet Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us recognize you and remember your preferences.
Types of cookies we use:
- Essential Cookies: Required for website functionality, account access, and security
- Performance Cookies: Collect information about how you interact with Supabet Casino to improve our services
- Preference Cookies: Remember your settings and choices to personalize your experience
- Marketing Cookies: Track your activity across websites to deliver targeted advertising (only with your consent)
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use Supabet Casino.
6. Data Sharing with Third Parties
Supabet Casino does not sell your personal information. However, we may share your data with trusted third parties who assist us in operating our platform and providing services:
- Payment Processors: Financial service providers who process your deposits and withdrawals securely
- Identity Verification Providers: Third-party services that verify your identity and address for regulatory compliance
- Regulatory Authorities: Gaming commissions, tax authorities, and law enforcement agencies as required by law
- Responsible Gambling Organizations: Organizations that assist in implementing self-exclusion and problem gambling support services
- Service Providers: Technology vendors, analytics providers, and customer support platforms who process data on our behalf under strict confidentiality agreements
All third parties are contractually obligated to use your information only for specified purposes and to maintain appropriate security measures.
7. Data Retention Period
Supabet Casino retains your personal information for as long as necessary to provide our services and fulfill legal obligations:
- Active Account Data: Retained while your account is active and for 7 years after closure to comply with New Zealand gaming and tax regulations
- Gaming Records: Maintained for a minimum of 7 years as required by regulatory authorities
- Technical Data: Typically retained for 12 months unless required for investigation or compliance purposes
- Marketing Data: Retained until you unsubscribe from communications or request deletion
After the retention period expires, your data will be securely deleted or anonymized unless we are legally required to retain it.
8. Your Rights
Under New Zealand privacy law, you have the following rights regarding your personal information:
- Access: Request access to the personal data Supabet Casino holds about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your data, subject to legal retention obligations
- Portability: Request your data in a structured, commonly used format for transfer to another organization
- Withdrawal of Consent: Withdraw consent for marketing communications and optional data processing at any time
- Opt-Out: Decline optional data collection such as location tracking or marketing cookies
To exercise any of these rights, please contact our support team through our website, and we will process your request within the timeframe specified by New Zealand privacy legislation.
9. Security Measures
Supabet Casino implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Industry-standard SSL/TLS encryption for all data transmitted between your device and our servers
- Secure password storage using advanced hashing algorithms
- Regular security audits and penetration testing
- Restricted access to personal data with role-based permissions
- Secure destruction of data when no longer required
- Incident response procedures to address any potential data breaches
While we maintain strict security standards, no system is completely secure. We encourage you to protect your account credentials and report any suspicious activity immediately.
10. Changes to This Policy
Supabet Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date.
Your continued use of Supabet Casino following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
11. Contact Information
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us:
- Email: [email protected]
- Through our website: Visit our support page on Supabet Casino for additional contact options and live assistance
You can also review our Terms and Conditions, learn more about our Responsible Gambling commitment, or return to our homepage for more information about Supabet Casino.