Terms and Conditions
1. Introduction and Acceptance of Terms
Welcome to Supabet Casino. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and all services provided by Supabet Casino ("we," "us," "our," or "Company"). By accessing, registering, or using any part of Supabet Casino, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Supabet Casino is committed to providing a safe, fair, and responsible gaming environment. These Terms, together with our Privacy Policy and Responsible Gambling Policy, form the complete agreement between you and Supabet Casino.
2. Eligibility
To use Supabet Casino, you must:
- Be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher)
- Be a resident of New Zealand or another jurisdiction where Supabet Casino's services are legally available
- Not be prohibited by law from participating in online gaming in your jurisdiction
- Not be self-excluded from any gambling service
Supabet Casino reserves the right to request proof of age and identity at any time. Underage users are strictly prohibited from using our platform, and we will take appropriate action to prevent such access.
3. Account Registration and Verification
When you create an account with Supabet Casino, you agree to:
- Provide accurate, complete, and truthful information during registration
- Update your account information promptly if any details change
- Maintain the confidentiality of your login credentials and password
- Accept responsibility for all activities that occur under your account
- Comply with all verification requirements, including identity and address confirmation
Supabet Casino may request additional documentation to verify your identity, age, and address. Failure to provide requested verification documents may result in account suspension or closure. You are responsible for all activities conducted through your account, and you agree not to share your account credentials with any third party.
4. Deposits and Withdrawals
Deposits: Supabet Casino accepts deposits through various payment methods as displayed on our website. All deposits are your sole responsibility, and you must ensure you are using your own legitimate payment methods. Supabet Casino is not responsible for any charges, fees, or disputes initiated by your payment provider.
Withdrawals: Withdrawal requests are processed in accordance with our standard procedures. Withdrawal requests must be made through your Supabet Casino account and will only be processed to the payment method originally used for deposits. Withdrawal processing times vary depending on your payment provider and may take 3-10 business days.
Supabet Casino reserves the right to refuse, delay, or cancel any deposit or withdrawal that we believe violates these Terms, applicable law, or our anti-money laundering policies. We may also impose withdrawal limits at our discretion.
5. Bonus Terms and Wagering Requirements
Supabet Casino may offer promotional bonuses, free spins, and other incentives from time to time. Any bonuses offered are subject to the following conditions:
- Bonuses are offered at Supabet Casino's sole discretion and may be withdrawn or modified at any time
- Bonuses must meet specified wagering requirements before they can be withdrawn
- Wagering requirements are calculated based on the bonus amount and any specified multiplier
- Certain games may contribute less toward wagering requirements than others
- Bonuses may expire if not used within the specified timeframe
- Maximum winnings from bonus funds may be capped
- Bonuses cannot be combined with other promotions unless explicitly stated
Supabet Casino reserves the right to forfeit any bonus and associated winnings if we detect fraudulent activity, abuse of bonus terms, or manipulation of game mechanics. Detailed bonus terms are provided with each promotional offer on our website.
6. Prohibited Activities
You agree not to engage in any of the following activities while using Supabet Casino:
- Using false or misleading information in your account or during registration
- Attempting to gain unauthorized access to our systems or other users' accounts
- Using automated tools, bots, or scripts to interact with our platform
- Colluding with other players to manipulate game outcomes or bonus terms
- Engaging in money laundering, fraud, or other illegal activities
- Harassing, abusing, or threatening other users or Supabet Casino staff
- Exploiting technical vulnerabilities or glitches
- Conducting transactions on behalf of others or using third-party payment methods
- Gambling with funds that are not legally yours
Supabet Casino employs sophisticated monitoring systems to detect prohibited activities. Violation of these terms may result in account suspension, forfeiture of funds, and referral to relevant authorities.
7. Limitation of Liability
Disclaimer of Warranties: Supabet Casino's platform and services are provided on an "as-is" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free from malware or other harmful components.
Limitation of Damages: To the maximum extent permitted by law, Supabet Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including loss of profits, data, or goodwill. Our total liability to you shall not exceed the amount you have deposited into your Supabet Casino account in the 12 months preceding the claim.
This limitation applies regardless of the cause of action, whether in contract, tort, negligence, or otherwise, and even if Supabet Casino has been advised of the possibility of such damages.
8. Account Closure and Self-Exclusion
Account Closure: You may request to close your Supabet Casino account at any time by contacting our support team through our website. Account closure is effective immediately, and no further transactions will be permitted.
Self-Exclusion: If you believe you are developing a problem with gambling, Supabet Casino offers self-exclusion options. You may self-exclude from your account for a period of your choosing (minimum 6 months). During a self-exclusion period, your account will be suspended and you will not be able to access our services or place bets.
For additional support with problem gambling, we encourage you to visit our Responsible Gambling page or contact organizations such as the Gambling Commission or Gamblers Anonymous.
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, without regard to its conflicts of law provisions.
Dispute Resolution: Any dispute arising out of or relating to these Terms or your use of Supabet Casino shall be subject to the following process:
- First, you agree to attempt informal resolution by contacting Supabet Casino support through our website
- If informal resolution is unsuccessful, either party may pursue formal dispute resolution through New Zealand's legal system
- You agree to submit to the exclusive jurisdiction of the courts of New Zealand
Supabet Casino may pursue any legal remedies available to enforce these Terms, including seeking injunctive relief.
10. Changes to Terms
Supabet Casino reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to you via email or through a prominent notice on our website. Your continued use of Supabet Casino following such changes constitutes your acceptance of the modified Terms.
We recommend that you review these Terms periodically to stay informed of any updates. If you do not agree to any modifications, you should cease using Supabet Casino immediately.
Contact and Acknowledgment
If you have questions about these Terms and Conditions, please contact us through our website. By using Supabet Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.