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Responsible Gambling

Our Commitment to Responsible Gambling

At Supabet Casino, we are committed to providing a safe and enjoyable gaming environment. We recognise that gambling should be entertainment, and we take our responsibility seriously to prevent problem gambling and protect our players. We support responsible gambling practices and provide tools and resources to help you maintain control over your gaming activity.

We comply with all applicable gaming regulations in New Zealand and are dedicated to promoting healthy gaming habits amongst our community.

Recognising Problem Gambling

Problem gambling can develop gradually and may affect anyone. It's important to recognise the warning signs so you can take action early. Consider whether any of these signs apply to you:

• Spending more money on gambling than you can afford to lose
• Gambling for longer periods than intended
• Thinking about gambling constantly or planning your next session
• Needing to gamble with larger amounts to achieve the same level of excitement
• Feeling anxious or irritable when trying to stop or reduce gambling
• Gambling to escape problems, stress, or negative emotions
• Lying to family or friends about the extent of your gambling
• Neglecting work, study, or personal relationships due to gambling
• Borrowing money or going into debt to fund gambling
• Unsuccessful attempts to cut back or stop gambling

Self-Assessment

Honest self-reflection is an important part of responsible gambling. Ask yourself these questions:

• Do I gamble with money I should be using for essentials like rent, bills, or food?
• Have I ever lied about how much time or money I spend gambling?
• Do I feel stressed or anxious when I'm not gambling?
• Am I gambling to solve financial problems?
• Has gambling affected my relationships or work performance?
• Do I chase losses by gambling more to try to win back money?
• Do I feel like I need to gamble more frequently or with larger amounts?

If you answered yes to any of these questions, it may be time to reassess your gambling habits and seek support.

Setting Personal Limits

One of the most effective ways to gamble responsibly is to set personal limits before you start playing. Supabet Casino provides several tools to help you maintain control:

Deposit Limits

Set a maximum amount of money you can deposit during a specific period (daily, weekly, or monthly). Once you reach your limit, you cannot deposit further funds until the period resets. This helps prevent overspending and keeps your gambling within your budget.

Loss Limits

You can set a maximum amount of money you are willing to lose over a specified timeframe. When you reach this limit, your account will be temporarily restricted from further play until the period ends.

Time Limits

Set a maximum duration for each gaming session. Session timers will remind you when your time is approaching, helping you avoid extended periods of continuous play.

Wager Limits

Restrict the maximum bet size you can place on individual games. This helps manage risk and prevents impulsive large bets.

To set or adjust your limits, visit your account settings through our website. Limits become effective immediately and cannot be removed before the expiration date, though you can lower them at any time.

Self-Exclusion and Cooling-Off Periods

If you feel that your gambling is becoming problematic, we offer self-exclusion options to help you take a break.

Temporary Self-Exclusion (Cooling-Off)

You can request a temporary cooling-off period of 24 hours to 6 weeks. During this time, your account will be restricted and you will not be able to access our services. This gives you space to reflect on your gambling habits. After the cooling-off period ends, your account will automatically reopen unless you extend the exclusion.

Extended Self-Exclusion

For longer-term protection, you can request self-exclusion for periods ranging from 6 months to 5 years. During this period, your account remains closed and you cannot access Supabet Casino services. This option is suitable if you need substantial time away from gambling.

Permanent Self-Exclusion

If you wish to exclude yourself permanently, we can close your account indefinitely. Once implemented, this action cannot be reversed without a significant waiting period and careful consideration.

To request self-exclusion, contact our support team through our website with a formal request. Your self-exclusion will be processed and confirmed within one business day.

Reality Checks and Session Reminders

Supabet Casino includes automatic reality checks and session reminders to help you stay aware of your gaming activity:

• Pop-up reminders appear at regular intervals showing how long you've been playing and how much you've wagered
• Session duration notifications alert you as your time limit approaches
• Spend trackers display your deposit and loss totals for the current period
• Reality check prompts encourage you to take a break and reflect on your gaming

You can customise the frequency of these reminders in your account settings.

Protection of Minors

Supabet Casino is strictly for players aged 18 years and over. We take the protection of minors very seriously and employ robust verification procedures to prevent underage gambling:

• Identity verification is required during account registration
• Age checks are performed using reliable third-party validation services
• We use age-gating technology to restrict access to our platform
• We actively monitor accounts for signs of underage play and investigate suspected violations

Parents and guardians concerned about a young person's access to gambling should review their device privacy settings and consider implementing parental controls. For assistance, contact the organisations listed in our helpful resources section below.

Helpful Resources and Support Services

If you're concerned about your gambling or need support, New Zealand has excellent resources available:

Problem Gambling Foundation

The Problem Gambling Foundation provides confidential support, counselling, and advice for people affected by problem gambling. They offer free services to anyone in need.

• Helpline: 0800 664 262 (free call)
• Website: www.pgf.nz
• Services: Counselling, support groups, family assistance

Gamblers Anonymous

A peer support network offering free meetings and support to people struggling with gambling addiction.

• Helpline: 0800 042 050
• Website: www.gamblersanonymous.org.nz

1737 Call or Text Free Call

A free mental health crisis support service available 24/7 if you're struggling emotionally or experiencing crisis situations related to gambling.

• Call or Text: 1737

Samaritans

Provides emotional support for people in distress, including those affected by problem gambling.

• Helpline: 0800 726 666

National Health Line

For general health and mental health advice and referrals to support services.

• Helpline: 0800 611 116

Debt Support Services

If gambling has led to financial difficulties, these services can help:

• Community Law Centers: Free legal advice and debt counselling
• Budget Advice and Money Counselling Services: Free financial guidance

How to Get Help

Taking the first step to seek help is a sign of strength, not weakness. Here's how to access support:

Step 1: Recognise the Problem

Acknowledge that your gambling may be becoming problematic. This awareness is essential for positive change.

Step 2: Reach Out

Contact one of the helplines listed above. All services are confidential and free. You don't need to have all the answers—support services can help you work through your situation.

Step 3: Use Our Self-Exclusion Tools

While seeking support, implement self-exclusion through Supabet Casino to create a barrier to continued gambling.

Step 4: Talk to Someone You Trust

Sharing your concerns with a family member, friend, or healthcare provider can provide emotional support and accountability.

Step 5: Consider Professional Help

Counselling and therapy can address underlying issues contributing to problem gambling and develop coping strategies.

Our Responsible Gambling Tools

Supabet Casino provides a comprehensive suite of responsible gambling tools accessible through your account:

Account Controls

• Set and adjust deposit, loss, time, and wager limits
• View your gaming history and spending summary
• Request temporary cooling-off or extended self-exclusion
• Enable or disable promotional communications

Gambling Awareness Features

• Real-time spend tracking displayed during gameplay
• Session duration timers and break reminders
• Reality check pop-ups at customisable intervals
• Weekly or monthly spending summaries via email

Support Integration

• Direct links to Problem Gambling Foundation and other support services
• Information about self-exclusion across the entire New Zealand gambling industry through the National Self-Exclusion Register
• Educational resources about responsible gambling

National Self-Exclusion Register

New Zealand operates a National Self-Exclusion Register allowing you to self-exclude from all licensed gambling venues and online operators simultaneously. Visit www.ncer.org.nz to register.

Final Thoughts

Responsible gambling is a shared commitment between Supabet Casino and our players. We're here to provide entertainment in a safe environment, and we want you to enjoy gaming responsibly. Remember that gambling should never be seen as a way to make money or solve financial problems. If you ever feel concerned about your gambling, please reach out for help. Support is available, and it's never too late to make a positive change.

For more information about our terms and conditions, please review our Terms and Conditions and Privacy Policy. To learn more about our platform, visit our homepage.